We are currently experiencing 6-8 week lead times. We apologize for the inconvenience. 

Frequently Asked Questions

General

Are there volume discounts available for organizations or bulk purchases?

Depending on the order volume and products desired, we may be able to quote a discount. We do not typically allow such transactions because we will not under-sell our dealers and distributors. Please contact us with your specific volume requirements.

Do you offer discounts for 501c3 Non-Profit Organizations?

No, we do not offer discounts based on being a 501c3 Non-Profit Organization. We try to offer the lowest rates on our products for everyone to take advantage of.

What separates Tru Catch Traps from other live traps?

Our unprecedented 5-year guarantee against animal damage, Ring-Door Design, and durable powder-coated finish. Tru Catch Traps are quiet, humane, and contain no dangerous springs or hinges.

Do I have to Create an Account to place an order?

No. Once you reach the "Checkout" page you have the option to register or "checkout as a guest". This option only requires your basic ordering information and will not be stored for future visits.

Are Tru Catch Traps made in America?

Yes. Every Tru Catch Trap is made by skilled craftsmen in Belle Fourche, South Dakota and have been for over 30 years.

How do I look up the status of my order if I did not create an account?

Use the following link, Order History. You will be required to enter the Order Number, Billing Last Name, and either Email Address or Shipping Zip Code. If you do not know this information, please contact us. 

How do I create an account?

Click the following link to create an account with Tru Catch Traps, Create an Account.

Do you manufacture any inhumane traps?

NO. For over 30 years, Tru Catch Traps has only manufactured humane live animal traps. We will continue to only manufacture quality humane live animal traps used by humane societies, animal shelters, wildlife professionals and animal control officers worldwide.

I no longer need the Trap/Product. What do I do?

If you have a Customer Account and would like to return a product you ordered, please complete this RMA request. You will be required to login to your Account.

If you ordered as a Guest and would like to return a product you ordered, please complete this RMA request.

You may return most new, unopened items bought from Tru Catch Traps within 30 days of delivery for a refund.

We will send you a return label to the email address provided with detailed instructions. Place the trap back in the original box, tape it shut, and put the label on the outside. Then you will need to drop the package off at a local FedEx dropoff location.

For all returns, we require you pay the shipping to return the product and we will also charge a 20% restocking fee. The remainder will be refunded to your initial payment method. 

My Account

How can I reset my password?

Please click the following link if you have forgotten your password, Forgot Your Password, to reset your password.

How do I change my email address?

Please login to your account. You will be redirected to your Account Dashboard. Once you arrive at your Dashboard, find the section labeled Account Information, then under Contact Information click on Edit. This will bring you to the Account Information page, where you can change your email address or password.

How can I change my password?

Please login to your account. You will be redirected to your Account Dashboard. Once you arrive at your Dashboard, find the section labeled Account Information, then under Contact Information click on Edit. This will bring you to the Account Information page, where you can change your password or email address.

Products

How to release an un-wanted animal?

Our traps have 2 easy release methods. First, is to simply raise the rear door. Second, is to roll the trap over to its top. This will allow the front door to open. 

How do I set my new Trap?

Please watch this video to help with setting your new Tru Catch Trap!

My Trap is not functioning properly?

You may need to adjust your trap. Take a look at the following flier to help you adjust the trap, Trap Adjustment. If you are still experiencing issues, please contact us. 

How do I secure the front door for transportation?

The Rings will keep the door closed unless the trap is turned over to its top or even the side. There are a few additional methods for ensuring the front door is secure while transporting an animal. You can use one of our carabiner clips or even a zip tie at the bottom of the door. 

How do I secure the Rear Door?

All of our traps come standard with one carabiner clip attached to the rear door. This is an additional feature to ensure no accidental releases. 

Do I have to purchase a Handle and Handguard?

No, our traps come standard with at least 1 handle and 1 handguard. They are available to purchase if you would like more than 1 handle. 

Do I need to assemble the products?

No, all of our products will come assembled and ready to use. 

What size Trap do I need?

Please visit the following link to make sure you get the proper size trap for the animal you are trying to capture, Size Guide.

Are all your Traps Powder Coated?

Yes, all of our products including Traps, Carriers, and Accessories have a powder coated finish. The brown powder coating on our traps provides a sort of camoflauge to blend into its surroundings. The powder coating will also help prevent rust and withstand the various elements of our environment.

What is the brown coating on your products?

The brown coating is called powder coating. This type of coating is a dry powder which is applied electrostatically and then cured in an oven. The process creates a hard finish which is stronger than conventional liquid paints. The powder coating not only helps the product blend in to the environment but it also helps prevent rust. 

What can I do if the coating starts to chip or flake?

Since our products have moving parts, the powder coating will eventually start to wear and possibly chip in these areas. What we recommend is to use a can of brown Rustoleum spray-paint to help prevent rusting where the powder coating has been removed. 

Payments

Do you charge sales tax?

No, we do not charge sales tax unless you are located in South Dakota. Please contact us with your Tax-Exempt ID to remove tax charges if you are located in South Dakota.

Do you accept Check or Money Order?

Yes, but the order will not be shipped until payment is received. 

Do you accept Purchase Orders?

Yes, we will accept Purchase Orders from municipalities, but a completed W9 form will be reqiured. Please contact us for more information. 

What Payment Method do you prefer?

We prefer our customers use Paypal for the additional security associated with the payment. 

Do you accept Credit Cards?

Yes, we accept all the major credit cards: Visa, MasterCard, Discover, and American Express

Shipping

Do you ship Worldwide?

Yes, we can ship to any country in the world. If you are having issues getting a shipping quote, please contact us. 

Why is shipping so expensive?

We do not markup our shipping, so what you see is what we are being charged. Our products are very large and lightweight, so the shipping costs are expensive. If we can ship to a Commercial Address, the shipping cost will decrease.

How long will it take to receive my order?

If all products are currently in stock, we typically ship orders within 24-48 hours. Once you receive the Shipment Confirmation email, you can expect your order to arrive in 3-4 business days. 

What Shipping Carriers do you use?

We use FedEx for the majority of our shipping. We also offer USPS shipping to certain areas. For freight shipments, we will get you the best possible rate. 

Do you offer expedited shipping?

Yes, but the product must be in stock and the order must be placed before 2:00pm MST. We are located too far from a hub to offer 1-day or overnight shipping. The fastest shipping option we offer is 2-day. Keep in mind for 2-day shipping the costs are significantly higher. However, our standard shipping is only 3-4 business days, if the product is in stock. Please contact us, if you would like an expedited shipping quote. 

When will my order ship?

If the products are in stock, we will ship your order in about 24-48 hours Monday-Thursday. If the products are backordered, shipemtn could be delayed 1-2 weeks. 

How can I track my shipment?

The Tracking Number will be available within the Shipment Confirmation email. You may also login to your account and view your orders. There will be a Tracking Number link if the order has been shipped. 

Returns

My Order was damaged during shipment. What do I do?

If you have a Customer Account and would like to return a product you ordered, please complete this RMA request. You will be required to login to your Account.

If you ordered as a Guest and would like to return a product you ordered, please complete this RMA request.

You may return most new, unopened items bought from Tru Catch Traps within 30 days of delivery for a refund.

We will require all of the information associated with that form, including pictures of the damaged product(s) as well as the boxes. We will file a claim with the shipping carrier and get a replacement product out as soon as possible. 

My Trap was damaged by an animal. What do I do?

If you have a Customer Account and would like to return a product you ordered, please complete this RMA request. You will be required to login to your Account.

If you ordered as a Guest and would like to return a product you ordered, please complete this RMA request.

You may return most new, unopened items bought from Tru Catch Traps within 30 days of delivery for a refund.

We offer a 5-year guarantee against animal damage. Pictures will be required of the damage caused by the animal in order to receive a refund or replacement trap. We will repair or replace the damaged trap. We will process the replacement as soon as possible.

I would like to return my purchase. What do I do?

If you have a Customer Account and would like to return a product you ordered, please complete this RMA request. You will be required to login to your Account.

If you ordered as a Guest and would like to return a product you ordered, please complete this RMA request.

You may return most new, unopened items bought from Tru Catch Traps within 30 days of delivery for a refund.

We will send you a return label to the email address provided with detailed instructions. Place the trap back in the original box, tape it shut, and put the label on the outside. Then you will need to drop the package off at a local FedEx dropff location.

For all returns, we require you pay the shipping to return the product and we will also charge a 20% restocking fee. The remainder will be refunded to your initial payment method. 

How long will it take to receive my refund?

We will process your refund as soon as we receive the product back. 

I ordered the wrong product. What do I do?

If you have a Customer Account and would like to return a product you ordered, please complete this RMA request. You will be required to login to your Account.

If you ordered as a Guest and would like to return a product you ordered, please complete this RMA request.

  • You may return most new, unopened items bought from Tru Catch Traps within 30 days of delivery for a refund.

    We will send you a return label to the email address provided with detailed instructions. Place the trap back in the original box, tape it shut, and put the label on the outside. Then you will need to drop the package off at a local FedEx dropff location.

    For all returns, we require you pay the shipping to return the product and we will also charge a 20% restocking fee. The remainder will be refunded to your initial payment method. Or you can pay the difference for the new product. 

    Products that were damaged during shipping will be replaced or refunded. Pictures of any damage whether related to shipment or animal damage will be required in order to receive a refund or replacement trap. 

  • Donate a Trap

    How do I sign up for the Donate a Trap Program?

    First, you will have to Create an Account or Sign In if you already have an Account with us. Then you need to create your Donate a Trap Program. Once your Donate a Trap Program has been created, browse our website and add the products you would like to receive. Lastly, you will share your Donate a Trap Program to an email list, Facebook, or other social media.

    How do I find a specific Donate a Trap Program?

    Please visit the Donate a Trap Program Search page, where you can search by Registrant Name or Organization. If you have the ID of the Donate a Trap Program, you can enter that as well.

    How do I add products to my Donate a Trap Program?

    While you are browsing our website, any product that you view will have a button labeled "Donate a Trap" with a small Gift image next to it. Click that and it will be added to your Donate a Trap Program.